The PDF file you selected should load here if your Web browser has a PDF reader plug-in installed (for example, a recent version of Adobe Acrobat Reader). Alfredo Serpell, Pontificia Universidad Catolica de Chile, Facultad de Ingenieria Department, Faculty Member. Studies Knowledge Management, Project. Integrating quality systems in construction projects: the Chilean case. Alfredo Serpell. International Journal of Project Management Vol. 17, No. 5, pp. ± .

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PDF | A summary of the principal characteristic, problems, limitations and benefits of the integration of quality Alfredo Serpell at University of Desarrollo. PDF | Purpose – To analyze the role of construction site supervisors, including foremen and general foremen, Alfredo Serpell at University of Desarrollo. ALFREDO SERPELL and BORIS HEREDIA. Department of Serpell and Heredia. .. Review. Landry, J.

Serpell, A. To analyse the level of consistency of the company with its quality program, in the case that the company is already implementing some type of quality program. Together with the main objectives, other complementary objectives have been defined for the stage of quality diagnosis and evaluation.

These are: 1. To introduce and sensitise the company to the topic of quality, and to achieve an appropriate assimilation of the concept of quality as a managerial philosophy and not confusing it with a "temporary quality program.

To provide guidelines to the company regarding strategies and actions to follow in order to reach its quality objectives. To establish a flexible diagnosis methodology that adapts itself to the particular reality and quality requirements of each construction company. To apply the diagnosis as a component of a process of periodic and continuous improvement and in this way to know the company behaviour through time. The importance of studying these awards resides in that as a group, they provide a set of structured criterion that conforms an appropriate frame of reference for the implementation and development of a quality management program.

From the study of these awards, it was possible to determine those elements that are common for all of them.

Then these elements were ordered by the importance that each award assigns to each of them. Table 1 shows the result of this analysis and the ranking so obtained.

Table 1.

Between these philosophical foundations, it is possible to highlight the ideas of Deming, Juran, Crosby and Ishikawa [Juran , Ishikawa , Senlle ].

BARRIERS The Chilean construction industry presents a series of characteristics proper of this activity that added to the idiosyncrasy of the country, determine a culture that in many cases acts like an important barrier for the acceptance and implementation of new strategies and philosophies of quality. By diagnosing the causes of quality problems and identifying which are the real obstacles in order to overcome them, an improvement opportunity is generated which should be carried out in planned and systematic form.


Diagnosis on the achievement and effectiveness Phase I Diagnosis on the perception A stage of initial diagnosis directed to top management and company professionals is proposed. In this level the specific pursued objectives are: a To know how the company perceives and understands quality: it is required to know from the current point of view of the company, the meaning of quality, its benefits and disadvantages, its requirements and limitations associated with its implementation, the basic approaches considered in the formulation of strategic plans as well as the role and meaning of the clients, employees, suppliers and subcontractors for the company.

Phase II Diagnosis on the feasibility In this second stage, it is required to diagnose the feasibility for implementing a quality program inside the company. Settings for cookies and third-party applications.

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This way a suitable solution could be defined. Gerald Desmond Bridge Replacement Project. Then, how can this selection of construction methods be done correctly? This paper proposes to address this decision problem from the perspective of knowledge management KM. The implementation of this approach is particularly appealing for the construction sector [ 4 ] and is a powerful tool that can help this industry to innovate and improve its performance [ 5 , 6 ]. Construction companies have difficulties in the management of the information and knowledge associated with construction projects, combined with the fact that much of information about previous projects is not reused because there are not adequate mechanisms for its storage [ 7 ].

In addition, the knowledge created in the field is not usually shared, which tends to produce its loss [ 8 ]. This situation eventually affects decision-making processes because correct decisions are the result of the careful management and analysis of the information and knowledge available [ 9 ].

This paper presents a knowledge management approach that includes both a KM application framework and a prototype system developed to verify the framework of the KM approach.

The objective of the system is to support decision-making for the correct selection of construction methods for a construction project. The next sections present the main background on the selection of construction methods and knowledge management, the conceptual development and main features of the proposed knowledge system, and, finally, the operation of the prototype system used to validate the proposal. General Background 2. Selection of Construction Methods Construction methods are the means used to transform resources into constructed products [ 10 ].

According to Illingworth [ 11 ], programming and management techniques are of little value for a project if construction methods are not the most optimal in terms of cost or are not safe to run.

The selection of construction methods affects not only the selection of the activities and their work sequence, but also its duration [ 12 ]. In construction, this process is highly iterative and requires the construction team to examine a variety of data sources as well as tap into its own experience base to formulate a set of efficient methods [ 13 ].

In cases like this, when a decision problem has at least two conflicting criteria and at least two solution criteria, the problem is considered a multicriteria decision analysis [ 14 ].Because of its nature, a QS requires the attendance 5. To increase the quality of persons in charge of the nies, a fact that was used for motivation purposes.

Also, this initiative should be Regarding incentives extended to suppliers, designers, subcontractors and Contractors can use the following recommendations: other organisations in the construction industry. The disappearance of the classic antagonistic point of view about work inspection for workers and fore- men was encouraged.

It performance depends on the creation of a team and expertise in the construction market, by requir- spirit between the contractor and the owner, and it ing their use within their procurement processes. Contractors developed several training activities:.

Selection of Construction Methods: A Knowledge-Based Approach

Serpell A. To obtain the perception of the company about the meaning and the importance of quality in the context of the new principles and philosophy of quality. This Characteristics associated with the organisational situation was basically due to the lack of workers' structure of the work interest, to the work pressure produced by the short construction time allowed, and to the lack of appropri- Concerning their organisational structure on site, con- ate incentives.